Returns & Refunds

Returns & Refunds

Every We Move New York piece is made to order. We don't hold inventory — your gear is produced after you order it, which keeps quality up and waste down. Because of that, we handle returns differently than off-the-shelf stores.

Defective, damaged, or wrong items

If your order arrives with a defect, damaged in transit, or isn't what you ordered, email wemovenewyork.net@gmail.com within 14 days of delivery with your order number and clear photos of the issue. We'll replace it or refund you in full at no cost to you.

Size exchanges

Because every piece is custom made, we can't take size returns for a cash refund. If your fit isn't right, email us within 14 days and we'll help you decide the next step. In most cases, you'll re-order the right size at a discount we work out with you.

Buyer's remorse

Items ordered correctly and received as described aren't eligible for return. Please double-check your size and color at checkout.

Address errors

We can't change an address once your order enters production. If a package is returned to us due to an incorrect address at checkout, you'll be responsible for reshipping costs.

Refund timing

Approved refunds are issued to the original payment method within 5–10 business days of our approval. Your bank may take additional time to post the credit.

How to reach us

Email wemovenewyork.net@gmail.com with your order number. A real person reads every message and replies as soon as we can.

See also our Shipping Policy.